support@fixbooks.net
Fixbooks

How it works

Fixbooks does a few things no other booking app does.

Here’s what they are, in plain English.

Every plan

Fix, your right hand

Fix, your receptionist out front and your hands-on assistant in the van.

Fix answers your customers' messages for you. It finds a free time, books them in and takes the deposit. It can move a booking too. If it's not sure, it asks you.

And for you: Fix fills in your services when you start, tells you how your day looks when you ask, shows you who's due back and suggests a promotion when things go quiet.

For example

Linda messages at 10:48pm about a boiler service. Fix books her in with Gaz on Thursday at 9:00 while you're on the sofa.

No more answering messages at midnight.

Messages · 10:48pm

hi, can someone service my boiler? it's due

Hi Linda! Gaz is free Thursday at 9:00. A £20 deposit holds it. Here's the link.

Booked · Thu 9:00 with Gaz

Your hands-on assistant · 8:00am

Morning, how's today looking?

4 jobs today, Linda's boiler service at 9:00. Three customers are due a service. Want me to suggest an offer?

Go on then

Just for you, the owner.

Every plan

Deposits that hold the slot

You choose the deposit. The customer pays it when they book. No deposit, no slot.

For example

Linda pays £20 to book Thursday at 9:00. If nobody's in when Gaz knocks, the £20 is yours to keep, if you choose.

Fewer wasted trips. And when one happens, you're not out of pocket.

Deposit

Deposit £20 paid

Boiler service · Thu 9:00 · Gaz

Slot held

Every plan

Circles: get paid for recommending

Customer Circles: your regulars share their own link with neighbours and family. You choose the thank-you, £ off or % off their next job. Every time a regular brings someone new, Fixbooks adds it on its own.

Business Circles: you and the trades you already recommend send each other customers. When you send a customer to a business in your Circle, their thank-you goes into your account. Money in the bank for a recommendation you were making anyway.

You agree the thank-you between you, a set amount or a percent, and you can counter-offer. Fixbooks keeps count.

For example

Linda sends her link to Pam next door, who books a radiator job. Linda gets £5 off her next job. Then Linda needs new sockets, so you send her to Sockets & Sardines, and their thank-you lands in your account.

New customers from people who already trust you, and money for the ones you send on.

Customer Circle

Your regulars, bringing neighbours

  1. Linda shared her Circle link with Pam

    Mon

    Her own link

  2. Pam booked a radiator job

    Wed

    New to you

  3. Linda: £5 off your next job

    Wed

    From Tap & Tortoise

Business Circle

You and the trades you recommend

  1. Sockets & Sardines sent you a Circle invite

    Mon

    10% thank-you on every customer you send

  2. You sent a counter-offer

    Mon

    £5 per customer

  3. Sockets & Sardines accepted

    Tue

    You're in each other's Circle

  4. £5 paid into your account

    Fri

    Linda booked new sockets with them

Every plan

Job records: every property remembered

Every customer's property has its own record: the property, access notes, previous jobs and photos. It's there every time they book.

For example

Before Gaz knocks, he can see the key's in the key safe, the dog stays in the garden and what he did to the boiler last year. No digging through old messages.

Quicker jobs, and every customer feels you know their home.

Customer record

L

Linda · 14 Holly Row

Next: Thu 9:00 with Gaz

Semi-detached, boiler in the loftKey in the key safeDog stays in the gardenLast job: boiler service, Nov 20253 photos
Team plan

Gift vouchers: an easy present

Sell gift vouchers, say a gutter clear or a deep clean as a present. When someone books with one, it comes off what they owe.

For example

Linda's son gave her a voucher for her birthday. She mentions it when she books, and Fix sorts it.

An easy present for your regulars to buy, and new doors to knock on.

Gift voucher · Team plan

Gift voucher

For Mum. Happy birthday, love Sam.

Fix added it to her booking

A day with Fix

Linda messages on Monday night. Here's what happens next.

  1. 10:48pm1/6

    Linda messages about a boiler service. Fix answers and books her in.

  2. 10:49pm2/6

    Fix takes her deposit. The slot is hers.

  3. 10:50pm3/6

    She mentions her voucher. Fix sorts it.

    Gift vouchers: Team plan

  4. Wednesday4/6

    Pam next door books through Linda's link. Linda's thank-you lands on its own.

  5. Wednesday night5/6

    The night before, Fixbooks sends the reminder.

  6. Thursday, 8am6/6

    You ask Fix how the day looks. 4 jobs, Linda's boiler at 9:00.

One booking, start to finish

  1. 01

    She books

    Through your booking link, or a message to Fix. She only sees times that are really free.

  2. 02

    She pays the deposit

    It's taken as she books, so the slot is hers.

  3. 03

    Fixbooks reminds her

    An email to confirm, then another the night before.

  4. 04

    It goes on her record

    What was done and any notes, ready for next time.

Good questions

What can Fix do on its own?

Answer messages, book customers in, take the deposit and move bookings. On Team, it sorts gift vouchers too. For you, it also fills in your services for you to check, tells you how your day looks, shows who's due back and suggests promotions. Anything it's not sure about, it passes to you.

Is Fix on every plan?

Yes. Each plan comes with a set number of chats a month. We'll show how many when we set the prices.

What happens if nobody's in?

You can keep the deposit, or give it back. It's your choice. You also choose how much notice customers need to give to get it back if they cancel.

Are gift vouchers on every plan?

No, they're on Team. Everything else on this page comes with both plans.

What it costs is on the pricing page.

Want Fix on your phone?

Every plan starts with 30 days free. Join the waitlist and we'll tell you first when we open.

See the plans